ReMission Privacy Policy

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Effective Date: February 17, 2025

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1. Introduction

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Welcome to ReMission, a mobile application designed to support individuals managing Inflammatory Bowel Disease (IBD) through AI-powered insights, symptom tracking, and community engagement.

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Your privacy is our priority. We are committed to safeguarding your personal information while ensuring compliance with applicable data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant privacy regulations.

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This Privacy Policy explains how we collect, use, share, and protect your information when you use the ReMission mobile app (the “App”). While the ReMission website serves as an informational resource, this policy primarily governs data practices within the mobile application.

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By signing up for ReMission, you will receive a privacy notification popup summarizing key details. By proceeding with account creation, you agree to the terms described here. If you do not agree, please discontinue use of the App.

For privacy-related inquiries, contact us at:
📧 support@ReMission.com

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2. Data Collection & Usage

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ReMission collects only the minimum necessary information to provide a secure, personalized, and user-friendly experience.

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2.1 Information You Provide

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When creating an account and using ReMission, you may provide:

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Required for Account Creation:

• Email address
• Secure password
• Platform-generated anonymous username (real names are not used)

Optional Health-Related Information:

• Year of diagnosis
• Type of IBD (e.g., Crohn’s Disease, Ulcerative Colitis)

Note: Providing optional health details enhances the app experience but is not required.

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2.2 Automatically Collected Data

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ReMission does not collect personal device info, IP addresses, or location data. However, we collect the following anonymous data:

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• Symptom Logs & Medication Tracking: Stored securely and not tied to real identities.
• AI Chat Interactions: Stored within the user’s account for future reference. Fully anonymized.
• Appointment Reminders: Input by users and stored securely. Not shared.

2.3 Data Storage & Security

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• All data is stored on cloud-based servers to ensure reliability.
• User logs are not linked to usernames or personal identifiers.
• Location data is never tracked or stored.

2.4 Limited Third-Party Usage

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We work with trusted third parties for:

• Cloud storage
• App analytics (for performance and improvements)
• Payment processing (for subscriptions)

These services may access anonymized data for statistical purposes but never receive personally identifiable information.

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3. Data Sharing & Disclosure

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ReMission does not sell or share personally identifiable information.

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3.1 Medical Research & AI Improvements

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• We may contribute fully anonymized data (e.g., symptom logs, AI chats) to research or AI development in the future.
• You will be notified and must opt in before any data is shared.
• No data will be shared without your explicit consent.

3.2 Legal Compliance & Government Requests

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• We comply with legal requests (e.g., subpoenas) only if required under HIPAA or applicable laws.
• Due to anonymization, we cannot provide information that identifies users.
• When possible, users will be notified before any disclosure.

3.3 Internal Access & Debugging

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ReMission developers may access anonymized data solely to:

• Fix bugs
• Improve AI
• Enhance app functionality

Developers never access personal identities.

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4. Data Retention & Deletion

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Your data is stored based on your subscription plan, with full control over how long it remains on our servers.

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4.1 Retention Periods by Plan

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• Relief Plan (Free): 7 days
• Balance Plan: 30 days (or 7, by preference)
• Porcelain Plan: Indefinite (users may choose 7 or 30 days)

Retention settings can be adjusted in-app.

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4.2 User-Controlled Deletion

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• Symptom Logs: Stored based on your plan; not manually deletable.
• Medication & Appointment Data: Can be manually deleted and is immediately removed from our servers.
• AI Chat Interactions: Users can delete chat logs at any time for instant, permanent removal.

4.3 Account Suspension & Deletion

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• Suspend Account: Temporarily disable your account; data remains intact.
• Delete Account: All data is permanently and completely erased.

Need help? Email support@ReMission.com.

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5. Data Security & Protection

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We are dedicated to securing your data and complying with HIPAA and other industry security standards.

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5.1 Security Measures

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• HIPAA Compliance: We follow HIPAA’s privacy and security standards.
• Secure Cloud Storage: Data is stored on compliant, protected cloud servers.
• Access Control: Only authorized personnel may access anonymized data.
• Data Isolation: User data is stored separately to prevent cross-access.

5.2 Breach Response & Incident Handling

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• You will be notified immediately if a breach affects your data.
• Services may be paused temporarily to fix serious vulnerabilities.
• We conduct regular security audits and monitoring.

5.3 User Security Best Practices

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To further protect your account:

• Use a strong, unique password
• Enable Two-Factor Authentication (2FA) if available
• Report suspicious activity to support@ReMission.com

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