Terms Of Use

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TERMS OF USE
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Effective Date: February 13, 2025

Welcome to ReMission. These Terms of Use ("Terms") govern your access to and use of our mobile application, website, and services (collectively, the "App" or "Services"). By accessing or using ReMission, you agree to these Terms. If you do not agree, you may not use the App.
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1. Eligibility

ReMission is committed to providing a safe and secure platform for individuals managing Inflammatory Bowel Disease (IBD). To ensure compliance with legal requirements and protect users, we enforce the following eligibility criteria:

1.1 Minimum Age Requirement

• You must be at least 13 years old to create an account and use the Services.
• Users between the ages of 13 and 18 may only use the Services with the explicit consent and supervision of a parent or legal guardian.
• By creating an account, you affirm that you meet these age requirements.

1.2 Parental Consent & Responsibility

• If you are a parent or legal guardian granting permission for a minor to use ReMission, you acknowledge and accept full responsibility for:
  
  • The minor’s use of the app, including access to the Community forums, CHIP AI responses, and logging features.
  • Any content the minor may view or post within the Community section.
  • Monitoring the minor’s health decisions, as ReMission does not provide medical advice.
• We do not knowingly collect personal information from children under 13. If we discover that a user under 13 has registered without parental consent, we will take immediate action, including account termination.

1.3 Geographic Restrictions

• ReMission is designed for use worldwide; however, certain features (such as payments or AI-powered responses) may be limited in specific jurisdictions due to legal and compliance regulations.
• You are responsible for ensuring that your use of the Services complies with local laws and regulations in your country or region.
• We do not guarantee availability of the App in all locations. Access may be restricted, modified, or discontinued in certain areas based on legal, technological, or business factors.

1.4 Restricted Users

• You may not use ReMission if:
  
  • You have been previously banned from the platform for violating these Terms.
  • You are using the app for commercial exploitation, unauthorized research, or data scraping.
  • You attempt to access the App in a manner that bypasses security measures or violates legal restrictions.

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2. Account Registration & Security

To access the full functionality of ReMission, including CHIP AI assistance, symptom logging, and community forums, users must create an account.

2.1 Account Creation

• Users must register with a valid email address and create a secure password to access the App.
• Upon registration, users will receive a 6-digit unique user ID via email, which they must use for initial account verification.
• Users will be required to select a randomly generated username from a pre-approved list. This ensures user anonymity and privacy within the community forums.
• Usernames can be changed once. After that, they become permanent.

2.2 Security Obligations

Users are fully responsible for maintaining the security of their accounts. You agree to:

• Keep your login credentials confidential and not share them with anyone else.
• Use a strong, unique password to protect your account from unauthorized access.
• Regularly monitor your account for suspicious activity and report any unauthorized access immediately.

2.3 Unauthorized Access & Breaches

• If we detect suspicious login attempts, we may implement two-factor authentication (2FA) or temporarily suspend access until verification is completed.
• If your account is compromised, you must notify us immediately at support@ReMission.com
• We are not responsible for losses or damages resulting from unauthorized access caused by user negligence (e.g., sharing passwords, failing to secure devices).

2.4 Account Termination & Suspension

• We reserve the right to suspend or terminate accounts at our discretion if we detect:
  
  • Multiple failed login attempts indicating a security breach.
  • Violation of community guidelines, including harassment, misinformation, or abuse.
  • Unauthorized modification, hacking, or circumvention of security features.
• Suspended accounts may be reinstated upon appeal, but repeated violations will result in permanent termination.

3. User Conduct & Community Guidelines

ReMission fosters a safe, supportive, and informative community for individuals managing Inflammatory Bowel Disease (IBD). To protect all users and maintain a positive environment, we enforce strict User Conduct & Community Guidelines.

By using ReMission, you agree to engage respectfully and abide by the following rules:

3.1 Prohibited Conduct

Users must not engage in any of the following behaviors:

Misinformation

• Deliberately posting, sharing, or promoting false, misleading, or unverified health-related information that may harm users.
• Misrepresenting medical qualifications or providing unverified medical advice.
• Sharing pseudoscientific claims, conspiracy theories, or unapproved alternative treatments that could endanger health.

Harassment & Abuse

• Engaging in harassment, bullying, hate speech, discrimination, or threats against individuals or groups based on race, gender, disability, health status, sexual orientation, or other protected attributes.
• Encouraging, promoting, or participating in targeted harassment of users.
• Sending unwanted messages, spamming, or persistently contacting users who do not wish to interact.

Spam & Self-Promotion

• Posting excessive promotional content for personal, commercial, or non-relevant purposes.
• Promoting products, services, or external websites without explicit permission.
• Engaging in multi-level marketing (MLM) promotions, crowdfunding requests, or affiliate marketing schemes.

Inappropriate Content

• Sharing, posting, or linking to offensive, violent, sexually explicit, or illegal material.
• Discussing or encouraging self-harm, suicide, or other dangerous behaviors without proper context or professional guidance.
• Posting graphic medical images or descriptions that may disturb or distress users.

Impersonation & Fraud

• Pretending to be another person, entity, medical professional, or representative of ReMission.
• Creating fake accounts or using multiple accounts to manipulate discussions.
• Engaging in fraudulent behavior, including misrepresenting health conditions for personal gain.

Unauthorized Data Collection & Privacy Violations

• Scraping, data mining, or harvesting user information without consent.
• Sharing private messages, personal details, or health data of others without permission.
• Attempting to circumvent privacy features or obtain unauthorized access to accounts.

3.2 Content Moderation & Reporting

ReMission uses a user-driven moderation system with automated and manual enforcement of guidelines.

• Reporting System: Users can report posts that violate these Terms.
• Automated Removal: If a post receives 5 reports, it is automatically removed from public visibility and reviewed.
• Escalation Review: Content flagged will be reviewed by moderators, who may permanently delete posts or take disciplinary action against users.
• Account Penalties: Users who repeatedly violate these guidelines may face:
  
  • Temporary suspensions (e.g., 7-day ban).
  • Permanent bans for severe or repeated offenses.
• Appeal Process: Users can appeal bans once, and decisions are final.

4. Medical Disclaimer

ReMission is not a medical provider and does not offer medical advice, diagnosis, or treatment.

4.1 Informational Nature of Content

• All content within the app—including AI-generated responses, community discussions, symptom tracking, and health insights—is provided for informational and educational purposes only.
• The AI-powered CHIP feature generates health-related guidance but is not a substitute for professional medical advice.
• Users should always consult a licensed healthcare provider before making any medical decisions or altering treatments.

4.2 No Doctor-Patient Relationship

• Using ReMission does not establish a doctor-patient relationship between users and the app’s creators, moderators, or AI features.
• The information provided should be viewed as general guidance rather than personalized medical recommendations.

4.3 Limitation of Liability

ReMission, its developers, affiliates, and third-party service providers shall not be liable for:

• Any decisions made based on the app’s information.
• Adverse health outcomes resulting from reliance on AI-generated responses or community advice.
• The accuracy, completeness, or applicability of health insights within the app.

By using ReMission, you acknowledge and agree that you are responsible for your own health decisions.

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5. AI-Generated Responses & Intellectual Property

ReMission utilizes artificial intelligence (AI) to provide responses and insights within the app, primarily through the CHIP feature.

5.1 Nature & Limitations of AI Responses

• AI-generated responses serve as general guidance and should not be used as medical advice.
• AI outputs are based on datasets and machine learning models and may not always reflect the latest medical research or best practices.
• The AI may provide varied responses that are not guaranteed to be accurate, personalized, or contextually appropriate.
• Users should independently verify all information with trusted medical sources.

5.2 AI Model Ownership & Licensing

• ReMission owns the structure, formatting, and implementation of AI-generated responses.
• The underlying AI technology (e.g., OpenAI’s ChatGPT or other providers) remains the property of third-party service providers, which may have separate Terms of Service.
• By using ReMission, users acknowledge that third-party AI tools contribute to certain app functionalities.

5.3 AI Usage & Liability Disclaimer

• ReMission does not guarantee that AI-generated responses will be correct, useful, or without bias.
• AI cannot diagnose, prescribe, or suggest treatments—it is a tool for support, not clinical decision-making.
• Users should assume full responsibility for any actions taken based on AI insights.

6. Subscription Plans & Transactions

ReMission offers both free and paid subscription plans to provide varying levels of access to its features and services. By purchasing a subscription, you agree to the following terms:

6.1 Subscription Tiers

ReMission provides the following subscription options:

• Free Plan (ad-supported) – Basic access to the app with limited features.
• Balance Plan – $2.99/month, offering enhanced features and an ad-free experience.
• Porcelain Plan (Coming Soon) – $9.99/month, all proceeds going to charities pertaining to IBD. Provides full access to premium tools, including advanced analytics and AI-powered insights.

6.2 Payments & Billing

• Subscriptions are billed in advance on a recurring basis (e.g., monthly or annually, depending on selection).
• Payments are processed through third-party payment providers (e.g., Apple App Store, Google Play, or Stripe). By subscribing, you agree to comply with their terms and conditions.
• Failure to pay or payment method issues may result in temporary suspension or termination of your subscription.

6.3 Cancellations & Refunds

• Users can cancel their subscription at any time through their app store settings or ReMission’s account portal.
• Cancellations take effect at the end of the current billing cycle—no partial refunds are provided for unused periods.
• Refunds may be granted in exceptional cases (e.g., accidental purchases, billing errors), subject to ReMission’s discretion and third-party platform policies.

6.4 Price Changes & Modifications

• ReMission reserves the right to modify subscription prices at any time for new subscribers.
• Existing subscribers will remain locked into their original rates as long as their subscription remains active and uninterrupted.
• If an existing subscriber cancels their subscription and later resubscribes, they will be subject to the new pricing at the time of reactivation.
• Users will be notified in advance of any price adjustments affecting new users, but their locked-in rate will remain unchanged.

7. Account Termination & Suspension

ReMission prioritizes user safety and reserves the right to suspend or terminate accounts for violations of these Terms.

7.1 Grounds for Suspension or Termination

Your account may be restricted, suspended, or terminated if you:

• Repeatedly violate community guidelines or engage in disruptive behavior.
• Intentionally spread misleading health information that endangers users.
• Harass, abuse, or threaten other users, staff, or moderators.
• Attempt to manipulate the platform, including exploiting loopholes, hacking, or unauthorized data access.
• Circumvent moderation tools (e.g., creating multiple accounts after being banned).

7.2 Enforcement Actions

• Temporary suspensions may be issued for first-time offenses.
• Permanent bans will be enforced for severe or repeated violations.
• Reported users may receive warnings or be required to take corrective actions before penalties are applied.

7.3 Reinstatement & Appeals

• Suspended users may request an appeal by contacting [Insert Contact Email].
• Appeals will be reviewed within 10 business days, but ReMission reserves the right to make final decisions regarding reinstatement.
• Permanently banned users may not re-register under a new account without express permission.

8. Limitation of Liability

ReMission is provided on an "as-is" basis, and users assume full responsibility for how they use the app.

8.1 No Medical Liability

• ReMission does not provide medical advice, diagnosis, or treatment.
• The app’s insights, AI-generated responses, and community discussions should not replace professional medical consultation.
• Users are fully responsible for verifying health-related information with licensed healthcare professionals before taking action.

8.2 No Responsibility for User Actions

ReMission, its developers, affiliates, and service providers, shall not be liable for:

• Decisions made based on app content, including AI-generated responses.
• Health outcomes resulting from reliance on symptom logs or AI analysis.
• User interactions, disputes, or community discussions—all opinions expressed by users are their own and do not reflect ReMission’s views.

8.3 No Guarantee of Service Availability

• ReMission does not guarantee uninterrupted service, bug-free performance, or future feature availability.
• The app may experience temporary outages, security updates, or discontinuations without prior notice.
• Users agree that ReMission is not liable for any disruptions or loss of data due to system failures.

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9. Modifications & Updates

ReMission reserves the right to modify, update, or discontinue any part of the app or these Terms at any time.

9.1 Changes to the Terms

• If significant changes are made, users will be notified via email, in-app notification, or the website.
• Users must review and accept the revised Terms before continuing to use the app.
• Continued use of ReMission after an update constitutes acceptance of the revised Terms.

9.2 Feature & Service Updates

• ReMission may introduce new features, modify existing tools, or discontinue certain functionalities without prior warning.
• Premium features may be added, removed, or restructured as part of ongoing development.

9.3 Termination of Service

• If ReMission discontinues its services entirely, users will receive advance notice, and active subscriptions will be canceled with prorated refunds where applicable.
• Users are responsible for backing up their logs or data before any discontinuation of service.

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10. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Use, you may contact us at:

📧 Support@ReMission.com

For general inquiries, visit our Help Center at ReMission.com/support.

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